If the service should have started according to the time it was booked for and
the service provider hasn’t shown up yet try to contact them via in-app
communicator. The charging will begin only after the service provider has
started it inside HiDone application.
If the service provider does not response, you can cancel the service and inform
us via in-app communicator. You will be offered an immediate search for another
provider of the same service for the same or similar time.
<strong>In case of strong violation of our regulations - use our reclamation
option by contacting us via COMPLAINT option in HELP tab.</strong>
Remember, that you can always contact us using in-app communicator